Overall, we had a pleasant stay at the hotel, and we appreciate the facilities and accommodations. However, there are a few areas that we hope management can improve to provide a better guest experience.
Room Cleanliness and Maintenance
We occasionally noticed an unpleasant odor coming from the bathroom. It would suddenly appear and then disappear after a while. We also noticed that some corners and hard-to-reach areas were not thoroughly cleaned. Additionally, the cabinet had an unpleasant smell, similar to that of cockroaches. We hope the housekeeping team can pay closer attention to these areas to ensure better cleanliness and sanitation.
Water Spa and Kids’ Pool
Unfortunately, the water spa and kids’ pool were not functioning properly during our stay. The water spa, in particular, was not heating up as expected, and the water remained cold. Since we were staying with a toddler, this limited our ability to let our child enjoy the pool facilities. We ended up using the bathtub instead.
We hope the hotel can regularly inspect and maintain these amenities to ensure they are fully operational for guests.
Overall, we enjoyed certain aspects of our stay, but addressing these concerns—particularly cleanliness, room maintenance, and the functionality of the pool facilities—would make a significant difference in the overall guest experience. We hope management takes this feedback constructively and uses it to improve future stays.
I booked a 2nights and 3days stay and my family really enjoyed it..
Thank you to Heritage Hotel for great service, specially in their restaurant, and thank you as well star deals it was totally worth the money,, highly recommended
I booked a 2nights and 3days stay and my family really enjoyed it. Thank you Heritage hotel for the great service, especially in their restaurant, and thank you as well star deals,, it was totally worth the money,,
Saw this in FB at timing na nasa MOA kami so kumuha ako agad ng ticket, super enjoy ang kids, lipat ng lipat ng mga rides, i recommend this to my friends
Sobrang ganda, pero hindi kasama sa allrides yung zipline and other rides my ibang bayad sya, pero still worth it parin naman sobrang ganda ng view lalo't na pag hindi maulap kitang kita yung mga mountain. Mare-recommend ko na mag zipline kayo and Sky eye(ferries wheel)for full experience, and medyo mainit dun so dala kayo water and minifan, and lastly wag kayo mag dala ng foods bawal kase ipasok🫠🕔 HAHAHAHAA. (4 star sya sakin kase medyo mahaba yung pila para iredeem yung ticket, kala ko kase pag nag purchased ka ng online di na need pumila, ending need parin pala pumila, WHAHAHAH)
